FAQ

Our company is based out of Dimondale, Michigan. Our hours of service are Monday to Friday from 8am to 5pm EST (excluding holidays).

To reach our team, please visit our contact page to submit your inquiry or, within North America, call 517-925-8148 within our service hours.

We generally respond to email within 24 hours.

Yes! We will be delighted to serve you in this way, however, it is easier to go online and place your order through our amazing website.

If you contact us in time, we can usually update an order before it ships.

Changed your mind? Made a mistake? That’s okay!

Please reach out to us through our contact page or give us a call and our customer service team will help you. Please reach out as quickly as possible so that we cancel your order in time. Once an order has been processed by our fulfillment team, we are no longer able to cancel the shipment but we do offer a refund for items returned in new condition.

We’re so sorry about the mix-up.

If there is an issue with the order you have received, we kindly ask that you provide a clear photo of the packing slip (clearly displaying the order number and any initials marked) and all the units received (preferably in the original packaging). One of our service team members will be happy to further assist in resolving this issue!

If an item is faulty, please provide a clear photo of the unit(s) received and a description of the issue.

We don't offer exchanges but we do have a 30-day Return Policy on all items purchased directly from us.

Please refer to our Return Policy in our Terms & Conditions. Please note any purchases made through a third-party retailer are exempt from our Return Policy and would be subject to the specific retailer’s policies over which we have no control.

We currently accept major credit cards. Sometimes, payments can be made via check or PayPal. Just contact us for more information on these options.

Your card will be charged after your order has been successfully placed.

We are proud to say that O3Vets offers worldwide shipping! For international shipping, you’ll need to call your order in.

We use various couriers depending on destination and, as a result, shipping times vary. Most USA orders arrive within 2-4 business days. International orders can take up to 21 days.

You will receive an email once your order has shipped with your tracking number for each order, along with a tracking link.

We use the USPS, UPS and DHL for international orders.