Shipping policy

Prices and Payment Terms

Published prices don’t include taxes, duties, brokerage or shipping costs, and they may be changed without notice. All payments must be in U.S. Dollars. Open accounts may be available on terms approved by us. Payment terms on open accounts are net 30 days, less two percent for payment within 10 days of shipment or pick-up of the Products. Visa, MasterCard and American Express will generally be accepted for orders, but credit card arrangements are subject to change.

Right to Correct, Reject or Cancel Orders

We reserve the right to correct typographic errors and reject or cancel orders because applicable law prevents the sale of the Products in your area or for any other reason.

Other Charges

In addition to the published price, we may charge you for shipping, freight, taxes and all other expenses that we incur in connection with the shipping of your order.

Taxes and Governmental Charges

You are responsible for all applicable national, state, provincial and local sales and use taxes, value added taxes, duties, tariffs and other governmental fees which may be imposed in connection with your purchase of Products from us. When we collect taxes and other governmental fees from you, the amount collected will be stated separately on the invoice. If you are claiming exemption from sales tax, you are responsible for providing a valid sales tax exemption certificate and you agree that you will not claim a sales tax exemption for purchases that do not qualify as exempt. If your claim of exemption for any purchase is deemed invalid by the taxing jurisdiction, you will upon request reimburse us for any and all taxes due on that purchase from us. If any Product which you purchase for resale is subsequently used by you, you will pay the use tax directly to the taxing authority if required by law. Please reference the appropriate department in your State, if applicable.

Delivery, Title and Risk of Loss

Delivery. Delivery occurs at O3Vets’s warehouse when the Product is tendered to the carrier or is picked up by the customer.

Title and Risk of Loss. Title and risk of loss pass to the customer at O3Vets’s warehouse when the Product is tendered to the carrier or is picked up by the customer. For sales as to which we have agreed in the documentation you receive from us relating to your purchase of Products to prepay the shipping charges, we may elect at our sole option to replace or refund the purchase price of a Product damaged in transit.